Gorgias

Gorgias is the #1 helpdesk for eCommerce. It transforms your customer support from painful to exceptional. Over 10,000 merchants manage all of their customer service in a unified platform integrated with Shopify and their favorite apps. Developed with Automation and Monetization at its core, Gorgias builds your brand with each customer interaction.

Gorgias is the eCommerce helpdesk that turns your customer service into a profit center. And there's every good reason why you'd want to see your high-level CS metrics in line with your overall store performance.

Enter: Triple Whale.

Within a few short clicks, you can connect your Gorgias account to Triple Whale. You'll be able to track the total number of tickets, replies, average response time, and average resolution time -- without ever leaving the eCom OS.